Shipping and Delivery Information
● Delivery Methods
1. Home Delivery (No International Shipping)
Orders are shipped via T-Cat (Takkyubin) home delivery. Orders are typically dispatched within 3–7 business days (excluding national holidays), starting from the day after the order is placed. If you have not received your order within this period, please contact our customer service line as soon as possible. We are currently unable to accommodate requests for a specific delivery date or time.
2. Convenience Store Pickup
Once payment is complete, your order will be dispatched to your selected convenience store within 3–7 business days (excluding national holidays) of receiving your Order Confirmation email. You will receive an SMS notification when your package arrives at the store. Please pick up your package within the designated pickup period; unclaimed packages will be automatically returned to us. If you still wish to receive the items, you will need to place a new order.
● Factors That May Affect Shipping Times
- An incorrect or incomplete shipping address may result in failed delivery or shipping delays
- Orders containing pre-order items
- During peak periods with high order volumes, the shipping schedule announced on our homepage will apply
- Once shipped, your order will be delivered via the shipping method you selected
● Estimated Delivery Times
| Home Delivery | Approx. 1–2 business days |
|---|---|
| Convenience Store Pickup | Approx. 2–3 business days to arrive at your selected store |
Actual delivery times may vary slightly due to shipping volume, weather, and other factors. Thank you for your understanding.
● Shipping Fees
Orders totaling NT$1,500 or more (after discounts) qualify for free shipping.
Orders below this amount will be charged a NT$130 shipping and handling fee.
● Order and Delivery Status
Log in and select “Orders” in the Member Center to track the status of your order.
Order Lookup
Log in > Go to the Member Center (on mobile, tap the left sidebar; on desktop, find it at the top right of the page) > Select “Orders” to view your order history and status.
● Changes to Orders
Once an order has been placed, its items, payment method, and shipping method cannot be changed. If you need to make changes, please request a cancellation and place a new order. Promotions and stock availability will be based on the time the new order is placed. One-time offers and first-purchase discounts can only be reapplied to a new order after the original order's status has changed to “Cancelled.”
● Special Requests
- We are unable to accept requests for specific delivery dates or times; deliveries follow our warehouse and courier schedules
- For any special requests, please message our customer service directly through the website. Requests left only in the order notes cannot be accommodated
● Invoices
In support of environmental protection and the government's paperless, energy-saving initiatives, wakotome issues electronic invoices (e-invoices) for all orders. When placing an order, please enter a valid email address or use a mobile barcode carrier to receive your invoice. You may also donate your invoice directly on our platform. Business customers who require a paper copy may print the invoice from the email, which is equally valid as a paper invoice. Thank you for joining us in protecting our planet.
