WAKOTOM'E
Return & Exchange Policy
退換貨政策 · 返品・交換ポリシー
Cooling-off Period
7-Day Return Guarantee
In accordance with the Consumer Protection Act, all products purchased on the WAKOTOM'E official website are eligible for a 7-day cooling-off period (including weekends and public holidays), starting from the day after delivery.
This is a cooling-off period, not a trial period. Items must be unused and in original condition.
Returned items must include all original components: the product itself, outer packaging, any gifts, invoice, and all accessories.
How to Return
Contact Customer Service
To request a return, please contact us within 7 days of receiving your order and provide the following information:
- Order number
- Name on the order
- Contact phone number
- Reason for return
- Photos of the item (required if the product is defective)
Important Notice
Non-returnable Cases
- Request is made after the 7-day cooling-off period
- Item has been opened or used
- Seals, shrink wrap, or security stickers have been removed
- Item is damaged, soiled, scratched, or packaging is incomplete due to customer handling
- Accessories, gifts, or invoice are missing
- Fraudulent or abnormally high volume of return requests
Product Issues
Defective or Incorrect Items
If you receive an item in any of the following conditions, please contact us within 7 days with photos. We will arrange a return or exchange, and all shipping costs will be covered by WAKOTOM'E.
- Damaged product
- Leaking product
- Defective product
- Incorrect item delivered
Return Process
Five Simple Steps
Refund Methods
Refund Information
| Payment Method | Refund Method | Estimated Timeline |
|---|---|---|
| Credit Card / LINE Pay | Refunded to original payment account | 7–14 business days after return is confirmed (Subject to bank processing times) |
| ATM Transfer / Bank Transfer | Refunded to your provided bank account |
Exchanges
Exchange Policy
WAKOTOM'E currently offers exchanges only for defective items or incorrect deliveries.
If you wish to exchange an item for personal reasons, please submit a return request and place a new order separately.
