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Privacy Policy

WAKO TOMÉ

Privacy Policy

www.wakotome.com

Last Updated: January 1, 2026

Thank you for using wakotome.com (hereinafter referred to as "this Website"), operated by Chuanwo Wako Co., Ltd. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully before using our services.

Scope of Application

This Privacy Policy applies to the processing of your personal information when you use the services provided by this Website. By browsing, shopping, or using any service on this Website, you agree to the terms set out in this policy.

Information We Collect

(a) Information You Provide Directly

Full name, email address, phone number, and shipping address

Account username and password

Messages and content submitted via customer support

(b) Information Collected Automatically

IP address, device identifiers, browser type and version

Browsing history, click behaviour, and time spent on pages

Information recorded via cookies and similar tracking technologies

Purchase history and order information

How We Use Your Information

We use the information we collect for the following purposes:

Processing orders, payments, and deliveries

Creating and managing your member account

Providing after-sales service, returns, and support

Sending order confirmations, shipping notifications, and announcements

Sending promotions and newsletters (with your consent)

Improving website features and user experience

Preventing fraud and maintaining transaction security

Complying with legal obligations and regulatory requirements

Cookie Policy

This Website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device, used for the following purposes:

Essential Cookies—Required for the Website to function properly (e.g. shopping cart, login state)

Functional Cookies—Remember your preferences (e.g. language, currency)

Analytical Cookies—Understand visitor behaviour to improve our service (e.g. Google Analytics)

Marketing Cookies—Deliver advertisements relevant to your interests

You may disable or delete cookies through your browser settings, though some features may not function properly as a result.

Disclosure & Sharing

We do not sell your personal information to third parties. We may share your data with the following parties only where necessary:

Logistics Providers　To fulfil order delivery

Payment Service Providers　To process financial transactions

IT Service Providers　To support the technical operation of this Website, acting under our instructions

Legal Requirements　When required by court order, government authority, or applicable law

Protection of Rights　Where necessary to protect the legitimate interests of this Website or its users

Storage & Security

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period expires, your information will be securely destroyed or anonymised.

Your Rights

In accordance with applicable personal data protection laws, you have the following rights regarding the personal information we hold about you:

The right to enquire or request access to your data

The right to request a copy of your data

The right to request correction or supplementation

The right to request the cessation of collection, processing, or use

The right to request deletion

To exercise any of the above rights, please contact us using the details provided at the end of this policy. We will respond to your request within 15 business days of receipt.

Protection of Minors

This Website's services are intended for individuals aged 18 and above. Persons under 18 may only use this Website with the consent of a parent or legal guardian. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete the relevant data.

Third-Party Links

This Website may contain links to third-party websites. This policy does not apply to those websites, and we accept no responsibility for their privacy practices. We encourage you to review the privacy policy of any website you visit via a link from this Website.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Revised versions will be posted on this page with the updated date. For material changes, we will notify you by email or via a notice on the Website. Your continued use of the Website following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please reach out to us via the following:

Website www.wakotome.com

Email info@wakotome.com

We will endeavour to respond to your enquiry as promptly as possible to protect your interests.